Terms of Service

Section 1 — Scope

These Terms apply to the use of buonalabs.com and related web presences operated by us, and as a general framework for agency services offered by BuonaLabs.

Specific project scope, deliverables, timelines, fees, and rights are governed by separate written project contracts, statements of work, or individual offers. In case of conflict, the individual project contract prevails.

Buonalabs.com is not an online shop. Product sales on other websites within our corporate group are subject to separate terms on those websites.

Section 2 — Contracting Parties and B2B Nature

Our Services are primarily directed at businesses (B2B). By using this website or engaging us, you represent that you act in a business capacity unless expressly agreed otherwise in writing.

Where consumer protection law applies despite the B2B focus, mandatory statutory consumer rights remain unaffected.

Section 3 — Use of the Website

You may use this website only for lawful purposes. You must not misuse the website, attempt unauthorized access, interfere with its operation, scrape content without permission, or use automated means to extract data beyond normal browsing.

All content on this website, including text, images, videos, designs, trademarks, and code, is protected by intellectual property laws and remains our property or that of our licensors unless expressly stated otherwise.

Section 4 — Offers and Contract Formation

Information on this website, including portfolio examples and service descriptions, is non-binding and does not constitute a contractual offer unless expressly labeled as a binding offer.

Project engagements require a separate written agreement (including email confirmation where appropriate) specifying scope, fees, and timelines. We may decline inquiries at our discretion.

Section 5 — Services and Client Cooperation

We provide agency services as described in the applicable project contract. Timely delivery depends on your cooperation, including provision of content, approvals, access credentials, and feedback within agreed timeframes.

If you fail to fulfill cooperation obligations, timelines and deliverables may be adjusted accordingly. Additional effort caused by delayed or incomplete client input may be billed separately where agreed.

Section 6 — Remuneration

Fees, payment schedules, and expense rules are defined in the applicable project contract or offer. Unless otherwise agreed, invoices are payable within the period stated on the invoice.

We may suspend work if payments are overdue after reminder, without prejudice to further rights.

Section 7 — Timelines and Project Workflow

Project timelines are estimates unless expressly guaranteed in writing. Delays caused by force majeure, third-party dependencies, or client-side delays do not constitute a breach of contract by us.

Section 8 — Acceptance

Deliverables are deemed accepted if you do not provide substantiated objections within the acceptance period agreed in the project contract, or within 7 business days after delivery if no period is specified.

Minor defects that do not materially impair usability do not justify refusal of acceptance but must be remedied under warranty.

Section 9 — Usage Rights and Copyright

Unless otherwise agreed, we retain all intellectual property rights in concepts, drafts, source materials, and work products until full payment of all fees due under the relevant project contract.

Upon full payment, you receive the usage rights specified in the project contract. If no specific license is agreed, you receive a non-exclusive, perpetual license to use deliverables for the agreed purpose. Source files, reusable components, and pre-existing materials may be excluded or licensed separately.

We may showcase completed work in our portfolio and marketing unless confidentiality has been expressly agreed.

Section 10 — Confidentiality

Each party shall treat non-public business, technical, and project information of the other party as confidential and use it only for the purpose of the engagement, unless disclosure is required by law or the information is publicly available without breach.

Section 11 — Warranty for Services

We perform services with professional care in accordance with the agreed scope. Warranty claims for defects must be notified promptly in writing with a comprehensible description of the issue.

Remedies are limited to correction or re-performance within a reasonable period. Further warranty rights depend on the project contract and mandatory law.

Section 12 — Liability

We are liable without limitation for intent, gross negligence, and for injury to life, body, or health.

For slight negligence, we are liable only for breach of essential contractual obligations (cardinal duties), and then only for foreseeable, typical damage. Essential obligations are those whose fulfillment enables proper contract performance and on whose compliance you may regularly rely.

Otherwise, liability is excluded to the extent permitted by law. Liability for indirect damage, lost profit, and data loss is excluded except where mandatory law provides otherwise.

Section 13 — Force Majeure

Neither party is liable for failure or delay caused by events beyond reasonable control, including natural disasters, war, strikes, pandemics, government actions, or major infrastructure outages, for the duration of the impediment.

Section 14 — Privacy

Personal data processed in connection with the website and our business relationships is handled in accordance with our Privacy Policy.

Section 15 — Final Provisions

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a merchant, legal entity under public law, or special fund under public law, the exclusive place of jurisdiction for disputes arising from or in connection with these Terms is Lübeck, Germany.

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in effect. The invalid provision shall be replaced by a valid provision that most closely reflects the economic intent.

Section 16 — Contact

Questions about these Terms should be sent to [email protected].

BuonaLabs™ UG (limited liability) — Maria-Goeppert-Straße 3, 23562 Lübeck, Germany — +49 (0) 451 406-07833 — HRB 26385 HL